Delta Airlines (Literally) Pays a High Price for Booting This Person

Delta Airlines (Literally) Pays a High Price for Booting This Person
Delta Airlines (Literally) Pays a High Price for Booting This Person

It comes as no surprise to anyone that another “Twitterstorm” is making headlines, but this time, the “tempest in a teapot” wasn’t Trump; it was none other than outspoken right-wing author Ann Coulter herself. After losing her premium seat on a Delta flight, Coulter took to Twitter to defend not only her pocketbook but to share her frustration with airlines having the ability to move her in the first place.

Storm Brewing on Delta

It all started when Delta asked Coulter to move seats; a typical and common request — and a frequent complaint, lately. What made this request so upsetting for the columnist was that she had paid for a pre-booked, specific seat at a rate of around $30. When Coulter arrived to see another woman in her seat, she was incensed, but the storm only brewed in flight; Coulter held her tongue until landing, at which point she took to social media to decry the airline.
It seems Coulter originally pre-booked seat 15F (a window seat), but later changed to seat 15D. Somehow, the airline ended up placing her in 15A due to other passenger seating requests. It wasn’t immediately clear whether the mix-up was Delta’s fault or as a result of urgent, on-the-spot seating issues.
Her first two tweets were a mix of condemnation and personal insults against the woman in her seat (who was admittedly innocent in the mess). The second also included a picture of the woman placed into her seat before her.
“Hey @Delta, if it was so important for the dachshund-legged woman to take my seat, she should have BOOKED THE SEAT IN ADVANCE. Like I did.”
“If you thought it was about $30, @Delta, why didn’t you give this woman $30 and let me stay in my PRE-BOOKED, ASSIGNED seat?”
She then followed her original post with a meme of a Delta Airplane under a speech bubble reading, “We Suck.”
Delta clapped back at the insults in a back-and-forth cat-and-mouse game with the political activist. They offered to refund the $30 booking fee immediately, but also called Coulter out.
“@AnnCoulter Additionally, your insults about our other customers and employees are unacceptable and unnecessary.”
Later, Delta released an official statement outlining their position on the matter that addressed Coulter’s comments directly.
“We are sorry that the customer did not receive the seat she reserved and paid for. More importantly, we are disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media. Her actions are unnecessary and unacceptable.
Each of our employees is charged with treating each other as well as our customers with dignity and respect. And we hold each other accountable when that does not happen.
Delta expects mutual civility throughout the entire travel experience.
We will refund Ms. Coulter’s $30 for the preferred seat on the exit row that she purchased.”
Delta’s stock dropped by 1.06% as a result of the public snafu, coming to rest $54.06 as of Tuesday, July 18th.
But, things may not be as simple as they seem and Ann Coulter may not be as wrong as she’s being portrayed to be. In more recent tweets, Ann posted texts from an alleged Delta employee who stated that Ann was targeted by Delta employees because of her political stance. Coulter also explained that she photographed the woman in her seat so that Delta couldn’t make false claims about the seat being necessary because of height or age.