More than 375,000 DREO space heaters are being recalled because they can overheat and catch fire, and owners can get a free replacement.
Story Highlights
- The recall covers DREO model DR-HSH015 heaters made from April 2025 through January 2026.
- DREO has received 17 reports of the heaters catching fire, including three with property damage and one hand burn.
- About 338,800 were sold in the United States and about 36,300 in Canada, at Costco and major online stores.
- Owners should stop using the heater, cut the cord and send DREO a photo to get a free new one.
Recall Scope and Who Is Affected
On Thursday, October 29, DREO recalled its DR-HSH015 space heaters because they can overheat and ignite, which poses fire and burn hazards. The company is working with the U.S. Consumer Product Safety Commission, the federal agency that oversees product recalls, and with Health Canada. About 338,800 heaters were sold in the United States and about 36,300 in Canada, which adds up to more than 375,000 homes that may have one.
The recalled heaters are black ceramic electric models, about 11.5 inches wide and 13 inches tall, sold with a remote control. “DREO” is printed on the front. They sold for about $70 to $110 from September 2025 through October 2026. Buyers found them at Costco stores and online at Dreo.com, BestBuy.com, Kohls.com, Lowes.com, QVC.com, HomeDepot.com, B2BRenew.com and Costco.com. Only heaters made from April 2025 through January 2026 are part of the recall.
Documented Hazard and Reported Incidents
DREO has received 17 reports of these heaters igniting. Three of those caused damage to homes or belongings, and one person suffered a burn to the hand. Officials say the heaters can overheat and catch fire. The recall notices do not name a specific failed part.
The timing matters for families. Heating equipment is one of the leading causes of home fire deaths. Fire departments responded to an average of 37,365 home fires involving heating equipment each year from 2020 through 2024, according to the National Fire Protection Association, a nonprofit fire safety group. Those fires peak in December, January and February, so a heater sitting in a closet in October may be running every night by December.
What Consumers Should Do
Officials say owners should stop using the recalled heaters immediately and contact DREO for a free replacement. DREO will ask owners to unplug the heater and destroy it by cutting the electrical cord. Then owners follow DREO’s instructions to send a photo of the destroyed heater. That photo is the proof DREO needs before it ships a new one. Cutting the cord also keeps an unsafe heater from being used again or sold secondhand, where buyers may never hear about the recall.
Owners can reach DREO toll-free at 833-820-0887 from 8:30 a.m. to 6 p.m. Eastern, Monday through Friday. They can also email [email protected], or go to www.dreo.com and click “PRODUCT RECALLS.” While you wait for a replacement, keep any space heater away from curtains, furniture and bedding, and turn it off before you leave the room or go to sleep.
Why This Matters for Consumer Safety and Accountability
This recall is narrow and clear. It names one model and one date range, so owners can check in a minute whether their heater is affected. The fix costs the owner nothing. DREO replaces the heater for free, so families are not left paying for a defect or going without heat as the weather turns cold.
A recall only protects people who hear about it. Many of these heaters were bought online or at warehouse stores, and some may sit in a spare bedroom, a garage or a relative’s home. Passing this along to family and friends who use space heaters is one simple way to help a recall reach the people it is meant to protect.
How to Check Your Heater and Next Steps
Turn the heater over and find the label on the bottom. It shows the model number and the date it was made, written as year and month, like 2025/04. If the model is DR-HSH015 and the date falls from 2025/04 through 2026/01, stop using it, unplug it and contact DREO to start the free replacement. If your heater is a different model or date, you are not part of this recall, but the same safe-use steps still apply.
Sources:
cpsc.gov, dreo.com, recalls-rappels.canada.ca, kshb.com, wesh.com, nfpa.org
